Cambridge
Academy
In London

Course Duration: Five Training Days

Course Language: Arabic or English

Include:

-Scientific material with TAB

-Workshops

-Reception and farewell at the airport

-Daily lunch

Introduction:

Review the fast-growing business trend known as Business Process Outsourcing (BPO). Explore the ways by which Business Process Outsourcing has become a common and powerful strategy used by many businesses globally. Become a valued member of your business by learning the benefits and advantages of implementing outsourcing processes and techniques, and how it helps increase a company’s flexibility and productivity.

Targeted Groups:

-Top management

-Head of departments

-Managers

-Strategic planning department

Course Objectives:

At the end of this course the participants will be able to:

-Learn the important concepts, tools, and uses of Business Process Outsourcing.

-Learn about the benefits of implementing Business Process Outsourcing processes in your workplace.

-Examine Business Process Management.

-Review offshore outsourcing.

Targeted Competencies:

-Moving toward Globalization

-Introduction to Outsourcing

-Offshoring

-Introduction to BPO

-Business Process

-Business Process Management

Course Content:

Unit 1: Move Towards Globalization:

-Definitions of Globalization

-History of Globalization

-Measuring Globalization

-Effects of Globalization

-Jobs Produced in Globalization

-Critics About Globalization

Unit 2: Introduction to Outsourcing:

-Reasons to Outsource

-Management and the Corporation

-Qualifications of Outsourcers

-Labor and Government

-Definition of Legal Process Outsourcing

-Definition of Legal Process Outsourcing

Unit 3: Offshoring:

-Definition of Offshoring

-Offshoring Terminology

-Focus and Strategy of Offshoring

-Intellectual Property

-Debate About Offshoring

-Concerns About Offshoring

Unit 4: Introduction to Business Process Outsourcing:

-Benefits of Business Process Outsourcing

-Limitation and Threats of Business Process Outsourcing

-Website Management Outsourcing

-Recruitment Process Outsourcing

Unit 5: Business Process:

-History and Other Definitions of Business Process

-Four Improvement Areas

-Business Process Definition Metamodel

-Business Process Mapping

-Communication Enables Business Process

Unit 6: Business Process Management:

-Definition of Business Process Management

-Business Process Management Lifecycle

-Business Process Management Technology

-Value Process Management

-Human Interaction Management